Client Satisfaction Survey Name*: Please rate The Law Office of Rebecca McNerney on the following: 1. The attorney's understanding of your concerns ExcellentGoodFairUnsatisfactory 2. The attorney's clarity of communication ExcellentGoodFairUnsatisfactory 3. The attorney's timeliness in responding to inquiries and returning phone calls ExcellentGoodFairUnsatisfactory 4. The level at which you were kept informed ExcellentGoodFairUnsatisfactory 5. Your comfort level with the attorney ExcellentGoodFairUnsatisfactory 6. The attorney's concern for you as a client ExcellentGoodFairUnsatisfactory 7. The attorney's clarity of legal explanations and advice ExcellentGoodFairUnsatisfactory 8. The overall quality of work ExcellentGoodFairUnsatisfactory 9. The reasonableness of the fee ExcellentGoodFairUnsatisfactory 10. How well do you feel you were treated during your interactions with the attorney ExcellentGoodFairUnsatisfactory 11. The attorney's ability to put you at ease during your interactions with the attorney and court proceedings ExcellentGoodFairUnsatisfactory 12. Would you recommend this attorney to others? YesNoMaybe 13. Would you use this attorney for future legal needs? YesNoMaybe 14. Are you satisfied with your case outcome? YesNoPartially 15. What did you like the best about your experience? 16. What did you like the least about your experience? 17. How can the firm improve to serve clients better in the future? 18. If you would not recommend this attorney to others, please state your reason(s). 19. Please state your reasons for your response to question number 14 (your level of satisfaction with your case outcome). 20. Please explain the area, if any,in which the firm exceeded your expectations. 21. The space below is provided if you wish to provide a client testimonial. If you do provide a testimonial, please answer the relevant questions below. a) May this testimonial be posted on the firm's website and other social media (with only the case type and client initials)? YesNo b) May this testimonial be posted on the firm's marketing materials (with only the case type and client initials)? YesNo 79023
